Is Olesuke a registered NDIS provider?

Yes. Olesuke is a fully registered NDIS provider offering accredited disability support services under national quality and safety standards.

Where does Olesuke provide services?

We provide NDIS disability support services across Sydney and Greater Western Sydney, including Parramatta, Blacktown, and surrounding suburbs.

What types of services does Olesuke offer?

Our services include accommodation (SIL, SDA, respite), community access, nursing care, daily living assistance, positive behaviour support, and support coordination.

How can I access services with Olesuke?

You can contact us at (02) 7813 5900 or via our online form. Our team will guide you through eligibility, service setup, and NDIS plan utilisation.

What’s included in 24/7 Care?

24/7 Care includes core supports such as assistance with daily living and community access, plus complex clinical care like tracheostomy or PEG management when required. We regularly support participants with Acquired Brain Injury (ABI), Traumatic Brain Injury (TBI), Parkinson’s disease, multiple sclerosis, dementia, complex mental health, autism and intellectual disability.

Is 24/7 Care available in both home and accommodation settings?

Yes. Olesuke provides round-the-clock support in private homes as well as Supported Independent Living (SIL), Specialist Disability Accommodation (SDA) and Individualised Living Options (ILO).

Can nursing and support staff coordinate together?

Absolutely. Our registered nurses and support workers coordinate to ensure continuity of care and safe delivery of complex supports.

Do you provide overnight and on-call assistance?

Yes. We offer active and sleepover night shifts, plus on-call support to handle urgent or unplanned needs at any time.

How quickly can 24/7 Care start?

Depending on availability and clinical requirements, services can often commence within 24–48 hours of referral confirmation.

What is a Behaviour Support Plan (BSP)?

A BSP outlines proactive and reactive strategies that support positive behaviours, minimise risks and ensure safe, ethical care for the participant and their support network.

Who develops the BSP?

BSPs at Olesuke are developed by NDIS-registered Behaviour Support Practitioners accredited by the NDIS Quality & Safeguards Commission.

Can you provide behaviour support for children and youth?

Yes. We support participants of all ages, including school-aged children, adolescents and adults across home, community and residential settings.

Do you offer training for support workers and families?

Yes. We deliver evidence-based training including safer de-escalation, personal safety and post-incident reporting, positive behaviour management, ethical use of restrictive practices, trauma-informed approaches, and suicide awareness & prevention. Training is available face-to-face or online.

How long does it take to develop a BSP?

Most plans are completed within 2–4 weeks from assessment to delivery, depending on complexity and stakeholder availability.

How often can I receive Community Access support?

The frequency of Community Access depends on your NDIS funding and goals. Olesuke can help you design a schedule that fits your lifestyle — weekly, fortnightly or as needed.

Can I do Community Access in a group or one-on-one?

Yes. We offer both group and individual community outings. You can choose based on comfort level and goals — both options help build confidence and social connection.

What if I need transport or assistance getting there?

Olesuke provides safe transport support and mobility assistance to ensure participants can access venues, appointments and events comfortably.

Does Community Access include coaching in life skills?

Yes. Our program includes practical skill coaching — like using public transport, shopping, or ordering food — integrated into real community experiences.

What happens if I don’t have Community Access in my NDIS plan?

We can assist during your NDIS plan review or liaise with your LAC to include Social & Community Participation funding in your next plan.

Can I try new activities even if I haven’t done them before?

Absolutely. Our support workers encourage participants to explore new experiences in a safe, supportive way that builds confidence and independence.

What is Medium Term Accommodation (MTA)?

Medium Term Accommodation (MTA) provides a temporary, supported home for NDIS participants who need stable accommodation while awaiting long-term housing, home modifications, or SDA approval.

How long can I stay in MTA?

Stays typically last up to 90 days, depending on your NDIS plan and housing needs. Olesuke tailors each stay to your individual situation.

What’s included in Respite Accommodation?

Respite stays include comfortable accommodation, meals, personal care, community access, and 24/7 support from trained staff to ensure safety and wellbeing.

Can family members visit during my stay?

Yes. Family and carers are encouraged to visit and can schedule times based on participant preference and care plans.

Who provides support at Olesuke Accommodation?

All staff are NDIS-trained professionals experienced in disability support. Registered nurses are available for participants who require clinical assistance.

How is accommodation funded under the NDIS?

Accommodation is funded through Core Supports for Short-Term Accommodation and Respite or through Capacity Building for Medium Term Accommodation (MTA).

What’s the difference between MTA and SDA?

MTA is short-term and transitional, providing safe accommodation during life changes, while SDA is a long-term specialist housing solution for participants with significant physical or support needs.

What does Assistance with Daily Life include under the NDIS?

Assistance with Daily Life includes support with personal tasks such as showering, cooking, cleaning, dressing, mobility, and community access to promote independence and quality of life.

Who provides this support?

All Olesuke support workers are qualified, screened, and trained under NDIS Practice Standards to deliver safe, respectful, and person-centred care.

Can I choose who supports me?

Yes. Participants can choose support workers who match their preferences, personality, and cultural needs to ensure comfort and trust.

Is Assistance with Daily Life available in SIL or SDA homes?

Absolutely. Olesuke provides daily living support in private homes, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA).

Can you help me build skills to live more independently?

Yes. Our team encourages independent living by teaching practical skills such as meal preparation, budgeting, and household organisation.

What if I only need help a few hours a week?

Olesuke tailors support to each participant’s needs, from a few hours per week to full 24/7 care.

How is this funded under the NDIS?

This service is funded through the Core Supports – Assistance with Daily Life category in your NDIS plan.

Are your nurses qualified to manage complex medical equipment?

Yes. Our Registered Nurses are trained in tracheostomy, ventilator, and PEG management in line with AHPRA and NDIS Practice Standards.

Do you provide 24/7 nursing support?

Yes. Olesuke offers around-the-clock nursing support for participants who require ongoing clinical or overnight monitoring.

Can your nurses visit homes, SIL or SDA accommodation?

Absolutely. Our nursing team provides care in private homes, Supported Independent Living (SIL), and Specialist Disability Accommodation (SDA) settings.

How quickly can nursing services start after referral?

Services can often commence within 24–48 hours of referral submission, depending on clinical urgency and location.

What happens if my care needs change over time?

Your care plan will be reviewed regularly with you and your support team to ensure it adapts to your changing health and lifestyle needs.

OUR SERVICE

NDIS Disability Support Services Built Around Your Goals and Lifestyle

Experienced & Compassionate Team

Our qualified and culturally aware staff bring years of healthcare and disability support experience. Every team member is trained, screened, and guided by empathy, respect, and professionalism.

Reliable, 24/7 Support

Your wellbeing is our priority — we’re here day and night to provide consistent, dependable support and transparent communication when you need it most.

Proven Outcomes

Our participants achieve their goals and thrive within their communities. We measure success through your progress, comfort, and satisfaction.

NDIS-Accredited Quality

As a registered NDIS provider, we operate under the highest standards of safety, compliance, and care — regularly auditing our services for quality and continuous improvement.

Support Coordination

Expert crisis intervention and specialist coordination to stabilise complex environments.

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Accommodation

Secure, clinically aligned living environments across our SIL, MTA, and STA portfolios.

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Assistance with Daily Life

Comprehensive, highly trained support for complex personal care and high-needs households.

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Community Access

Individualised capacity building and civic engagement to build independent living skills.

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24/7 Care

Continuous, round-the-clock intensive support delivered through active night monitoring.

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Positive Behaviour Support

Evidence-based behavioural strategies and clinical risk mapping focused on stabilisation.

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Children, Youth and Family Services

Specialised crisis accommodation and highly compliant supervised visits under SSRC rules.

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Nursing Services

Specialised clinical care managed by Registered Nurses, covering complex medical needs.

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Support Coordination

Feeling stuck with your NDIS plan? Olesuke provides clear, practical Support Coordination for NDIS participants across Sydney. No pressure. Just clarity.

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Accommodation

Safe, inclusive homes for short-term, respite, and medium-term stays, including Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA).

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Assistance with Daily Life

Everyday support for personal care, household tasks, meal preparation, and transport — helping you live independently with dignity.

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Community Access

Engage in social, cultural, and recreational activities that build skills, connection, and confidence.

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Nursing Services

Clinical and complex care provided by Registered and Enrolled Nurses — including wound, tracheostomy, PEG, and medication management.

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24/7 Care

Around-the-clock support at home or in supported accommodation, including overnight and on-call assistance.

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Positive Behaviour Support

Evidence-based strategies to promote safety, reduce restrictive practices, and encourage positive, empowering behaviours.

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Children, Youth and Family Services

We provide temporary crisis accommodation, supervised visits, transport, changeover facilitation, contact visit reports, and court attendance in collaboration with DCJ case workers.

WHY CHOOSE US

Compassionate, Reliable and Person-Centred Disability Support

High-complexity care and long-term stabilisation require a dedicated, structurally sound support partner.

Our operations are built to ensure participants live safely, independently, and confidently within their communities. By pairing precise, person-centred care with rigid clinical governance and robust 24/7 in-home frameworks, we deliver tailored service models that preserve individual dignity while systematically managing complex, high-needs environments.

About Us

Clinically Governed & Specialist Workforce

Our multidisciplinary team undergoes rigorous screening and specialised training, including Certificate III in Disability and complex care certifications. Guided by rigorous clinical governance, we ensure every worker is equipped to manage escalating risks and complex daily needs with technical precision.

Robust Risk Management & Roster Continuity

Built for high-risk and high-complexity environments, we provide around-the-clock in-home assistance backed by active on-call supervisor monitoring. We enforce rigid safety protocols, automated billing verification, and proactive backup scheduling to guarantee zero-deficit shift coverage and absolute continuity of care.

Evidence-Based Care & Measurable Outcomes

We design and execute custom crisis-intervention and stabilisation frameworks tailored to complex care participants. By tracking daily progress through structured case notes and digital compliance data, we ensure our care stays perfectly aligned with allied health plans to deliver measurable independence and prevent placement breakdowns.

Ironclad Compliance & Audited Frameworks

As a fully registered NDIS provider specialising in 24/7 and high-complexity care, we maintain strict adherence to the highest regulatory and safety standards. Our internal administrative platforms and operational workflows are fully optimised for total compliance, audit readiness, and seamless inter-agency coordination.

Let’s Talk About Your NDIS Support Needs

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ABOUT OLESUKE

About our NDIS supports or services

We deliver an integrated suite of high-complexity supports engineered to address the critical, specialised needs of high-risk participants. Driven by robust clinical governance and evidence-based practice, our team focuses on stabilising complex behaviours, ensuring placement continuity, and elevating the quality of life for those requiring intensive, 24/7 care.

Our Vision

To establish a benchmark of excellence in high-complexity care where participants with intensive healthcare and behavioral needs achieve profound stability, dignity, and sustainable social inclusion within their communities.

Our Mission

We lead with clinical accountability, absolute transparency, and human rights at the center of our operations. By maintaining strict compliance, audited risk mitigation, and empathetic, person-centred care, we guarantee zero-deficit reliability and measurable participant outcomes in every environment we manage.

Our Values

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OUR SERVICE

NDIS Disability Support Services Built Around Your Goals and Lifestyle